***TEMPORARY PAYMENT + CANCELLATION POLICY DUE TO COVID 19***
Please note that, in view of the current circumstances and ongoing concerns regarding Covid-19 and in recognition of the need for flexibility, We will offer a full refund for bookings made directly via the homefarmoban website that can not be honoured due to any further local restrictions. These payment and cancellation policies temporarily replace the corresponding provisions as set out below in the sections entitled “Payments and Pricing” and “Cancellation by you”
6. Payment and Pricing:
6.1 You must pay 50% of the total Holiday Cost at the time of booking and in order to secure your booking. The Booking Confirmation will only amount to a binding contract once the deposit has also been received by us.
6.2 The balance of the Holiday Cost and the cost will be due 14 days before the Arrival Date.
6.3 Where a booking is made less than 14 days before the Arrival Date you must pay in full when booking the Holiday Let
8. Cancellation by you:
8.1 If you are unable to come and have to cancel the holiday booking due to unforeseen circumstances you must inform us of any cancellation immediately in writing by recorded delivery or by email. If we have not responded within 24 hours then please call us on 07899 841888
8.2 If the booking is cancelled before 21:00, 14 day(s) before check-in the charge is 50% of total, less than 14 day(s) before check-in the charge is 100% of total
TERMS AND CONDITIONS
In these terms and conditions:
The Booking Confirmation will be sent to you by letter, e-mail or any other electronic form confirming the agreement for the Holiday Let for the Holiday Period.
The ‘Arrival Date’ means the date shown in the Booking Confirmation as the arrival date for the Holiday Period.
The ‘Departure Date’ means the Departure Date referred to in the Booking Confirmation as the date on which you are required to leave the Holiday Property.
The ‘Deposit’ means the deposit referred to in the Booking Confirmation.
The ‘Holiday Cost’ means the Holiday Cost stated in the Booking Confirmation.
The ‘Holiday Let’ means the agreement made on the date shown on the Booking Confirmation between the owner and you under which the owner allows you and your party to occupy the Holiday Property for the Holiday Period for the purpose of a holiday subject these Terms and Conditions.
The Holiday Property is separate from and does not include the private owners’ accommodation. The private owners accommodation is an annexe attached but accessed separately from the holiday property.
The ‘Holiday Period’ means the period from 4:00 pm on the Arrival Date to 10:00 am on the Departure Date.
‘We’ or ‘us’ means ‘Home Farm Oban’ run from the owner’s accommodation, Home Farm, Glencruitten, Oban, PA34 4QB
The ‘owner’ means the owner of the Holiday Property.
‘Terms and Conditions means the terms and conditions (including the definitions) set out in this document and which apply to your Booking.
‘You’ or the “party leader” means the person or persons referred to on the Booking Form as the customer.
‘Your party’ or “the party” means the other person or persons staying with you at the Holiday Property.
1. Nature of the Agreement
1.1 The contract for the rental of the Holiday Property is made between you and the owner.
1.2 The Holiday Let is granted by the owner to you for the purpose of a holiday. You agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights other than the right to occupy the Holiday Property as holiday accommodation for the Holiday Period. The Holiday Let (including without limitation any long let) is not an ‘Assured Shorthold Tenancy’
2. Making your Booking
2.1 All bookings depend on the Holiday Property being available. You, as the party leader, must be at least 26 years old at the time of booking. You confirm that you are authorised to book the Holiday Let and that all other members of your party agree that the Holiday Let will be governed by these Terms and Conditions. You, as the party leader, are responsible for making all payments due to us.
2.2 If the Holiday Property is available, and once the deposit has been received by us, we will then send you the Booking Confirmation as soon as reasonably possible. Your contract will only begin once we have received the deposit from you and once the Booking Confirmation has been sent out. No contract exists until that time.
2.3 When you receive your Booking Confirmation, please check the details carefully. If anything is not correct, please tell us immediately. If you book through a travel agent, we may send your Booking Form and all other documents to your travel agent. If your contact details change at any time prior to your stay, it is your responsibility to inform us of this and provide us with updated contact details.
2.4 Where we have made a provisional booking for you either over the phone or by telephone, the Holiday Property will continue to be held for you for the agreed period of time only. Unless you confirm the Booking with us and pay the deposit within the agreed period of time, then the Holiday Property will be rereleased for general sale after the agreed time period. The contract for the Holiday Let will only commence once the deposit has been paid and the booking has been confirmed by way of a Booking Confirmation.
2.5 Home Farm Oban has the right to cancel or to refuse a Holiday Let at any time where we reasonably believe that (a) you are likely to breach these Terms and Conditions; (b) any details supplied by you in relation to your Booking are incorrect; or (c) you have behaved in an abusive, threatening or unlawful manner to the owner or to our staff. If we cancel your booking in these circumstances, we will tell you in writing and will have no liability to you.
3. Suitability for your needs
3.1 The details of the property as advertised on our website are intended to present a general description of holiday properties and not all details can be included. There may be small differences between the Holiday Property and its description.
3.2 We cannot be responsible for any inaccurate information relating to the
Holiday Property unless this was caused by our negligence.
3.3 You should take reasonable steps to ensure that the Holiday Property is suitable for your needs before you book. This may include issues such as property type, location, accessibility, facilities, layout, stairs, grounds/garden and so on. We will answer any queries about properties so as to enable you to make an informed decision about a property’s suitability prior to making a booking.
3.4 If you or any member of your party has any disability that may affect your stay at a Holiday Property please let us have detailed before you book. If the owner reasonably feels unable to meet that person’s needs they may decline or cancel a Holiday Let.
3.5 We cannot be liable for any changes to local services or attractions.
4. Your Stay
4.1 Where a Holiday Let has been confirmed, the owner permits you to occupy the Holiday Property for the Holiday Period for the Holiday Cost.
4.2 The Holiday Property does not include access to the private owner’s accommodation.
5. Your Obligations
You and your party must:
5.1 Allow the owner and/or any of the staff members of Home Farm Oban access to the Holiday Property, with or without you or your party being present, in certain circumstances, including but not exclusively: to enable maintenance or repair work to be carried out, to enable the owner and/or us to comply with all relevant statutory requirements and the requirements of regulatory bodies, to inspect the Holiday Property (including where a complaint has been made)
and to allow visits (following advance notification to you) by inspectors; or in cases of emergency. The owner and/or members of staff from Home Farm Oban may also enter the Holiday Property if you break these Terms and Conditions;
5.2 Allow the staff members access to the property, with or without you or your party being present, for the purpose of delivering food and drink items, where it has been agreed that we will provide these to you or other members of your party.
5.3 Keep the Holiday Property and its contents (including furnishings, kitchen equipment, crockery, glasses, bedding and towels) clean and in good condition and be responsible for the cost of repairing any damage to the same.
5.4 Not cause any damage to any part of the Holiday Property, its fixtures, fittings, contents, décor, equipment or grounds. Failure to uphold these obligations may lead to a claim against you for costs;
5.5 Leave the Holiday Property in the same condition as you found it on arrival;
5.6 Behave in a way that does not break the law while at the Holiday Property;
5.7 Tell staff or the owner about any damage to the Holiday Property or its contents as soon as possible;
5.8 Not do anything that may reasonably be considered to cause a nuisance or annoyance to anyone or act in an anti-social manner;
5.9 Not smoke inside any part of the Holiday Property. If it is reasonably believed that smoking has occurred during your stay you may be required to leave the Holiday Property and forfeit the remainder of your booking. If we or the owner reasonably believe that smoking has occurred a charge may be made to rectify this up to and including liability for the cost of cancelling all or part of any subsequent booking if the Holiday Property has been rendered uninhabitable;
5.10 Not exceed the occupancy of the Holiday Property, as advertised by us or as agreed with us and not sublet the Holiday Property.
5.11 Not do or permit any act reasonably likely to make an insurance policy on the Holiday Property void or voidable or increase the premium and including over occupation of the Holiday Property. You must not permit temporary visitors to the Holiday Property to stay overnight or block any fire escape routes or access to opening windows. Should you breach this
term you may be required to leave the Holiday Property with the Holiday Let being treated as if it had been cancelled by you. In such a situation you will forfeit the value of any unexpired portion of your stay and no consideration will be made towards any associated costs you may incur as a consequence of you being required to leave the Holiday Property;
5.12 Not arrange for or allow visitors to the Holiday Property without the prior agreement of the owner or allow anyone who is not a member of your party to stay at the Holiday Property;
5.13 Leave the Holiday Property by 10.00 am on the departure date. Failure to do so may result in you being charged a further day’s proportionate Holiday Cost at the prevailing tariff into which your occupation extends.
6. Payment and Pricing
6.1 You must pay a deposit of 50% of the total Holiday Cost at the time of booking and in order to secure your booking. The Booking Confirmation will only amount to a binding contract once the deposit has also been received by us.
6.2 The balance of the Holiday Cost will be due 14 days before your Arrival Date.
6.3 Where a booking is made less than 14 days before the Arrival Date you must pay in full when booking the Holiday Let.
6.4 A £250 security deposit may also be pre-authorised on your card at the time of either booking or payment of the balance, with prior notification. Payments will only be taken from the pre-authorised security deposit (to the required amount) for:
i. any extras that remain unpaid for after checkout;
ii. any additional costs incurred after checkout (eg. replacement of keys or postage and packaging for lost property);
iii. any missing fixtures or fittings.
iv. any excessive mess or damage to the property, fixtures or fittings
v. smoking inside the premises; or
vi. excessive use of utilities.
6.5 Payments must be made by either BACs or by credit or debit card (Mastercard or Visa only). No additional charge will be made for payments made by debit card or credit card. If the deposit was paid by credit or debit card, either online or over the phone, then the remaining balance will be taken by us, from the same card, 7 days prior to your arrival. If you would like to pay the balance in a different way then you must contact us more than 7 days prior to arrival to inform us of your preferred method of payment of the balance. If you paid the deposit for your stay via BACS, then you will need to arrange payment of the remaining balance at least 7 days prior to arrival, either by BACS or Mastercard or Visa over the phone.
6.6 If you do not make any payment due by the specified date we, on behalf
of the owner, are entitled to assume that you want to cancel your booking
and your booking will be cancelled immediately.
6.7 The prices of un-booked properties may be changed at any time. The price
of the Holiday Let will be confirmed in the Booking Confirmation. Please check the price and all other details after you receive the Booking Form and let us know as soon as possible if you have any questions.
6.8 Prices for the Holiday Property will be for the Holiday Property as a whole and are not linked to the size of your party. No compensation is payable if any member of your party does not occupy the Holiday Property.
7. Cancellation by us
7.1 We do not expect to have to make any changes to your Holiday Let. Sometimes problems do occur however and we reserve the right to cancel the Holiday Let where
circumstances cause the Holiday Property to become unavailable or uninhabitable during the Holiday Period. In such circumstances, we will refund all monies you have paid to us in relation to the Holiday Let.
8. Cancellation by you
8.1 If you are forced to cancel the holiday booking due to unforeseen circumstances you must inform us of any cancellation immediately in writing by recorded delivery or by email. If we have not responded within 24 hours then please call us on 07899 841888
8.2 The deposit is non-refundable. If your cancellation is made less than 14 days prior to arrival then you will be charged the full rate. We will endeavour to re-sell the dates. If this is possible, then we will refund any money due, minus administration costs. You are strongly advised to take out appropriate cancellation and travel insurance for your holiday
8.3 If you voluntarily leave the Holiday Property before the end date of the Holiday Period, no refund will be given in respect of the portion of the Holiday Period when you do no not occupy the Holiday Property.
9. Early Termination
9.1 This Holiday Let may be terminated before the end of the Holiday Period by the owner directly giving you notice of termination in the event of you or a member of your party being in serious breach of these Terms and Conditions. The Holiday Let may also be terminated by reason of fire or other events which renders the Holiday Property uninhabitable.
10. Unreasonable Behaviour
10.1 The owner can refuse to allow access to the Holiday Property if the unreasonable behaviour of anyone in your party is likely to cause offence to neighbours, or if the owner reasonably believes that you or any member of your party will cause damage to the Holiday Property. If this happens, the contract between you and the owner will end and you will not receive any refund and neither we nor the owner will have any further liability to you.
10.2 We reserve the right to withhold any extras, including goods or services, in the event that either you or anyone in your party is likely to cause offence, behave in an unreasonable manner towards any members of our staff, or act in a way which would jeopardise our premises.
11. Complaints Procedure
11.1 You must inform the owners immediately if a problem arises during the Holiday Period and every effort will be made to rectify it as soon as possible so that you enjoy the rest of your holiday. In the event of breakdown of domestic appliances, plumbing, wiring, or any unforeseen occurrence or circumstance the owners will not be required to pay any compensation, expenses of any kind.
12.1 You must return the keys to the Holiday Property to us or, where applicable, leave the keys in a location that has been pre-agreed with us, on the Departure Date. If you lose a key, we will replace it for a fixed charge of £20.
13.1 Reasonable costs of electricity, gas and oil are included in the Holiday Cost. The owner reserves the right to charge you for any use of electricity, gas, oil or TV services that they reasonably believe to be excessive.
13.2 Fuel for open fires/stoves is provided. If inappropriate fuel is used on an open fire you will be liable for the cost of making good any damage. If you are in any doubt about how to use an open fire or what fuel to use, you must first check with us.
13.3 You and your party must use the wifi and access the internet fairly and appropriately. The internet access provided is intended for general personal use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
14.1 We may leave some basic grocery items and cleaning materials such as washing up liquid, dishwasher tablets, washing powder etc. on the property, which will be available for you and your party to use during the Holiday Period. However, unless a prior agreement is made with us, we will not be obligated to provide or continue providing such items during your stay.
14.2 If you require the use of additional cots or high chairs for infants then you must notify us at the time of making the booking so that we can advise on the availability of these items. If you or your party request a cot or high chair after booking, then we will endeavour to meet your needs but cannot guarantee that we will be able to do so. You must provide all baby bedding and linen for cots.
14.3 Save for any baby linen, clean bed linen will be provided at the arrival of the Holiday Period. No change of bed linen will be provided except where the duration of the rental period exceeds a period of 7 days in which case a change of bed linen and towels and full clean of your
accommodation will be offered, to be provided midway through your stay with your prior agreement.
14.4 Additional cleaning and linen changes during the course of the Holiday Period will be subject to agreement on an individual basis. There may be extra charges for cleaning and linen/ towels depending on the frequency required for these services. If there will be additional charges, we will agree to these charges with you before confirming that any extra cleaning services or linen changes will be provided.
14.5 In case of any failure of any domestic appliances and equipment, you must report the failure as soon as possible to allow attempts to repair such items wherever practicable.
15. Website Accuracy
15.1 We reserve the right to make alterations to our website at any time and you are advised to view the most up to date details of the Holiday Property on our website prior to booking.
16. Damage and Lost Property
16.1 You and the members of your party are responsible for taking care of the property during your stay. All equipment and contents must be left clean and tidy on departure (except linen/towels to be laundered). We reserve the right to charge you for any missing fixtures or fittings, excessive mess or any damage caused to the Holiday Property during the course of the Holiday Period by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.
16.2 We will retain any items left at the Holiday Property for a period of 28 days following the Departure Date. Items left by you will be returned to you if requested, but there may be an additional charge to cover postage and packing. We do not accept responsibility for the safe carriage of any items returned. Items of food and drink will not be returned.
17. Pets by arrangement
21.1 Parking will be provided to you and your party, but all vehicles are parked at the owner’s risk.
19.1 The owner cannot accept responsibility or pay any compensation where we are prevented from carrying out any obligation to you under these Terms due to events beyond our control, including the destruction and damage of the Holiday Property through fire, flood, explosion, storm or weather damage, adverse weather conditions, neighbouring building works, noise disturbance, burglary, criminal damage, riot, industrial action, natural disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport, destruction/interruption of utility services, epidemic, infestation by pests and/or similar situations beyond our control, either before the Arrival Date or during the Holiday Period.
19.2 The owner shall not be liable for death or any personal injury. No liability is accepted for any other damage, injury, loss, expense accidental or otherwise or inconvenience to you or any member of your party and/or your or their belongings, damage by or to any third party or for damage to any motor vehicle or its contents which may be suffered, incurred, arise out of or in any way connected with the Holiday Let.
No liability is accepted by the owner for access difficulties to the Holiday Property caused by weather conditions affecting access. you are strongly advised to seek the latest information relating to access prior to setting off on your journey.
21. Water/Utility Supply
21.1 The owners cannot accept responsibility for water shortages caused as a result of drought conditions, emergency works by utility operator(s) (to include electricity, gas or Wi-Fi) or an act of omission of the relevant utility operator or any other cause outside the control of the owners or by us.
22. Refuse Collection
22.1 You are required to put refuse/recycling in the appropriate place to await collection in accordance with the instructions left at the Holiday Property. You are also required to return the bin to the appropriate location following collection.
23. Promotion Code and Special Offer Terms and Conditions
24.1 Specific terms may apply to promotions and special offers.
24.2 Promotion codes or offers entitle you, at the time of ordering, to a saving on a new holiday.
24.3 We reserve the right to decline to accept bookings where, in our opinion, a promotion code is invalid for the booking being placed. Promotion codes or offers must be live at the time of making the booking, in order to be redeemed.
24.4 Promotion codes are only valid on specific holidays and may be withdrawn at any time.
24.5 Only one promotion code or offer can be used per booking. Promotion codes and offers are not valid in conjunction with any other promotions or offers.
24.6 We reserve the right to change these Terms and Conditions at any time.
25. Applicable Law
25.1 These Terms and Conditions are governed by Scottish law.